Recap: The Makers Summit

Last weekend we had the amazing opportunity to attend the Maker’s Summit in Greenville, SC and boy, did we have a good time. The fine folks at Indie Craft Parade sure know how to throw a party. The day-long workshop was packed from sunup to sundown—from the get-go we were surrounded by an inspiring community of makers and doers. We had the chance to hold down Resource Row along with some of the best toolmakers in the biz: MailChimp, Virb, Square and more.

The super supportive community in Greenville came ready to learn. We presented the Big Cartel story at a panel on “The Virtual Marketplace” with Michelle from Square Market and Jarod from Scoutmob. Our message was simple: We Believe in the Artist. We believe that given the right tools, creative minds will make unique goods that thrive in a world of mass-produced junk.

A majority of the attendees were shop owners just starting out (our sweet spot) and put us through the ringer trying to find the best solution for their young brands. We always come away from these things recommitted to making our product better, and reminded of just how dedicated the army of sellers is that calls Big Cartel home.

New Field Guide: Customer Care

Big Cartel’s shiny new field guide walks you through the best practices of world-class customer care. From tips on open and honest communication, to setting up simple, time-saving policies for your store, this guide has it all.

Having issues with shipping? Be open about it. Frustrated customer leave a negative comment on an Instagram post? Address it clearly and sincerely.

Take a little time to read through the guide and apply some of the practices in your own shop. Your fans will thank you for it and probably even spread the word about the gold-star service they received.

Read the new field guide now »

Welcome Sarah Anderson

As you’ve probably noticed, our team has grown more than ever before over the past few months and we’re continuing that trend as we welcome Sarah Anderson, our new Community Coordinator!

A Utah native, Sarah just returned to her motherland after a two year love affair with New York where she worked for Tattly. Before her time in the Big Apple, she studied English, worked at the local letterpress studio, The Mandate Press, and started City of Industry. Creative, enthusiastic and full of sass (don’t worry, it’s the good kind), Sarah is a jack of all trades and isn’t afraid to jump right into things and get her hands dirty, which is exactly what she’s been doing her first week here at BCHQ.

We’re pleased as punch to have her join our staff, so let’s all give her a a proper welcome, shall we?

Living Room Show: CYHSY

We’re pleased to announce that we’ll be hosting Clap Your Hands Say Yeah for an intimate Living Room Show this month at BCHQ. It’s been a minute since our last show with the charming David Bazan, so we’re really excited to open the doors back up for a warm, spring night of CYHSY tunes. Locals, grab your ticket(s) quick, this sucker is selling out fast!

Where: Big Cartel HQ
When: Tuesday, March 25th, 8pm
RSVP/Tickets: Facebook Event »

LIBERATION 2014 - SXSW Showcase

One of these days we’ll make it down to SXSW in person, in the meantime, we’re staying busy supporting an epic music showcase with a few of our favorite independent labels. Gold Robot, Father/Daughter, Small Plates and Inflated Records are throwing an unmissable party in Austin on the evening of Thursday, March 13. Aptly named, LIBERATION will showcase a rad lineup including Dim Peaks, Ava Luna, The Cabana Kids and 16 other artists ready to move those lazy bones.

Where: The Liberty (1618 ½ E 6th St)
When: Thursday, March 13th 7PM - 2AM!
RSVP: fatherdaughterrecords.com

Store from Scratch Contest winners

The time has come to announce our contest winners! Before launching into it, we must say that this contest has left us feeling like proud parents. We knew we’d see some awesome entries, but we had no idea how awesome they’d be. To all the folks that entered, you’ve left us truly inspired and that’s a beautiful thing!

That being said, we’re happy to finally announce our three winners. These shops created videos that we couldn’t get out of our heads, that stuck with us and really captured the essence of their world, their shop, and their products:

1st Place: Long Live the Swarm

Narrated by co-creators and co-owners Shane and Aaron, the Swarm’s video shares their story from past to present and even touches on some of their hopes for the future. Sparked by the loss of a friend, the Swarm began as an idea just over a year ago and through their dedication and passion, they continue to grow. The Swarm truly exemplifies the DIY approach and spirit through and through.

2nd Place: The Great PNW

Beautifully shot and edited, the submission from The Great PNW shows us their process from the beginning to end. Starting with references and sketches and ending with photographing their products in the great outdoors of the Pacific Northwest - the place that inspired all their efforts to start this endeavor of theirs in the first place. Talk about coming full circle, right?

3rd Place: Adam JK

Unique and personal, we really love Adam’s interpretation of what Store From Scratch means to him and seeing such an intimate view of his world. His pieces are born from a real desire to just make cool shit, no matter what limits his life imposes on him. That’s something we can absolutely get behind.

Introducing our new status page

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We’ve launched a brand new version of status.bigcartel.com that tells you how all of the systems that run Big Cartel are doing. We have a great track record of server uptime, but if there’s ever a hiccup in one of our systems, it’ll be reported here.

Big Cartel is now relied on by nearly half a million artists worldwide, and we work tirelessly to keep your store online, fast, and ready for visitors anywhere they may be. Thanks for making us your home.

Welcome Lauren Eimers

We have yet another newcomer to the Big Cartel support team! Please help us welcome Lauren Eimers! With a long history and vested interest in helping folks of all kinds, she and the Support Fort are a match made in heaven.

While we all like to think of ourselves as lifelong students and learners, Lauren is the epitome of these words with two Bachelor’s degrees and two Graduate degrees. She has an undeniable passion for learning and has previously worked as both an adoption and genetic counselor, as well as honed her skills as a barista at a local coffee shop. She’s also a new mama with a self-proclaimed love for Korean melodramas, salty and sweet snacks… and ugly comfy shoes.

Thankfully, Lauren’s not going back to school anytime soon and instead, is devoting her enthusiastic efforts to our small, but mighty team. Welcome, Lauren - we’re thrilled to have you!

SFS Contest submission: Shop Havoc

We’re getting really excited to share our winners, but we thought we’d drop one more from our stack of favorites. Shop Havoc’s submission for our SFS contest features geometric paintings, rorschach pillow patterns, a freakin’ horse with lightning eyes, and probably our new favorite jam. John (aka Havoc) and Laura Hendricks are the dynamic husband and wife duo behind Shop Havoc.

The song used in the video, “Good at Being Bad”, was written by Havoc and has created a bit of a sensation over here at BC headquarters. Sorry, this song’s about to be stuck in your head all day.

See all of Shop Havoc’s creations at: shophavoc.com

SFS Contest submission: The Great PNW

Here’s yet another totally inspiring submission from the crew at The Great PNW. They’re all about spreading pride and appreciation for their most beloved region and do a mighty fine job showing us how they create, operate and get things done. Not only that, but they’ve certainly instilled a desire in us to trek to that green, rainy corner of the states asap!

View the full line of PNW-loving gear at: http://shop.thegreatpnw.com