New Theme: Snakebite

We’re extremely proud to announce another brand-new theme to add to our growing list. Introducing the first of many commissioned, creative, highly-customizable themes: Snakebite!

Snakebite is a colorful, extremely flexible, new theme brought to you by our good friends at Fuzzco. We approached Fuzzco with a blank canvas and asked for a theme that broke from our norm and gave shops a fresh, incredibly unique take on the typical Big Cartel theme. They came back with a theme full of personality (the intentionally-askew product grid makes an instant statement), packed with features, and ready for a shop looking to make a visual statement. And oh yeah, as if the design wasn’t exciting enough, they went and named it Snakebite, the coolest theme name we’ve heard in a while.

Here’s what Fuzzco had to say about working on Snakebite:

“We wanted to create a theme that works for a broad range of users without being too generic, a theme that allows users to express individual personality without looking undesigned or unthoughtful. Snakebite’s customization allows for an enormous amount of energy or subtle elegance. We believe strongly in freedom, flexibility, and giving power to individuals and Snakebite covers all of those bases.”

Sounds great, gimme the details:

  • 100% mobile-ready. Extremely easy to navigate on tablets and smartphones
  • Slideshow galleries on product pages. (swipeable on mobile devices)
  • Social share buttons on all product pages (tweet, share and pin with ease)
  • Drop-down menus for artist categories, pages, and product types
  • Customizable, quickly-uploaded background and accent images

Check out the Fuzzco shop to see Snakebite in action, or hop in your admin and give it a spin yourself.

Announcing Image Slideshows


We’re very pleased to announce custom image slideshows: a simple feature that lets you upload a gallery of beautiful images to give your products the stage they deserve.

Ready to try it out? You’re in luck, we’ve already updated the Luna theme with a spiffy homepage slideshow available now in your admin. We’re really excited to see how you use this new feature, and for those of you with a little CSS know-how, you can completely customize these slideshows, or even create a custom page to showcase a new collection.

See the new slideshow in action:

Our Luna theme currently showcases this great feature exclusively, but we’ll start using it in more and more themes down the road. Theme designers will soon have the ability to add image sets directly into their theme settings, giving shop owners (you!) the ability to upload a full gallery of your own custom images. Perfect for things like: a slideshow promoting new products on the home page, a custom lookbook page for a new apparel line, or just a simple gallery of images —the possibilities are endless.

Things you need to know:

  • Stores currently using Luna will need to revert back to the default version of the theme to access the new slideshow feature. You’ll lose any customization changes so make sure you note those before you revert.
  • Using the free Gold plan? No sweat. The free plan allows for up to 5 images, while all paid plans support even more!

Recap: The Makers Summit

Last weekend we had the amazing opportunity to attend the Maker’s Summit in Greenville, SC and boy, did we have a good time. The fine folks at Indie Craft Parade sure know how to throw a party. The day-long workshop was packed from sunup to sundown—from the get-go we were surrounded by an inspiring community of makers and doers. We had the chance to hold down Resource Row along with some of the best toolmakers in the biz: MailChimp, Virb, Square and more.

The super supportive community in Greenville came ready to learn. We presented the Big Cartel story at a panel on “The Virtual Marketplace” with Michelle from Square Market and Jarod from Scoutmob. Our message was simple: We Believe in the Artist. We believe that given the right tools, creative minds will make unique goods that thrive in a world of mass-produced junk.

A majority of the attendees were shop owners just starting out (our sweet spot) and put us through the ringer trying to find the best solution for their young brands. We always come away from these things recommitted to making our product better, and reminded of just how dedicated the army of sellers is that calls Big Cartel home.

New Field Guide: Customer Care

Big Cartel’s shiny new field guide walks you through the best practices of world-class customer care. From tips on open and honest communication, to setting up simple, time-saving policies for your store, this guide has it all.

Having issues with shipping? Be open about it. Frustrated customer leave a negative comment on an Instagram post? Address it clearly and sincerely.

Take a little time to read through the guide and apply some of the practices in your own shop. Your fans will thank you for it and probably even spread the word about the gold-star service they received.

Read the new field guide now »

Welcome Sarah Anderson

As you’ve probably noticed, our team has grown more than ever before over the past few months and we’re continuing that trend as we welcome Sarah Anderson, our new Community Coordinator!

A Utah native, Sarah just returned to her motherland after a two year love affair with New York where she worked for Tattly. Before her time in the Big Apple, she studied English, worked at the local letterpress studio, The Mandate Press, and started City of Industry. Creative, enthusiastic and full of sass (don’t worry, it’s the good kind), Sarah is a jack of all trades and isn’t afraid to jump right into things and get her hands dirty, which is exactly what she’s been doing her first week here at BCHQ.

We’re pleased as punch to have her join our staff, so let’s all give her a a proper welcome, shall we?

Living Room Show: CYHSY

We’re pleased to announce that we’ll be hosting Clap Your Hands Say Yeah for an intimate Living Room Show this month at BCHQ. It’s been a minute since our last show with the charming David Bazan, so we’re really excited to open the doors back up for a warm, spring night of CYHSY tunes. Locals, grab your ticket(s) quick, this sucker is selling out fast!

Where: Big Cartel HQ
When: Tuesday, March 25th, 8pm
RSVP/Tickets: Facebook Event »

LIBERATION 2014 - SXSW Showcase

One of these days we’ll make it down to SXSW in person, in the meantime, we’re staying busy supporting an epic music showcase with a few of our favorite independent labels. Gold Robot, Father/Daughter, Small Plates and Inflated Records are throwing an unmissable party in Austin on the evening of Thursday, March 13. Aptly named, LIBERATION will showcase a rad lineup including Dim Peaks, Ava Luna, The Cabana Kids and 16 other artists ready to move those lazy bones.

Where: The Liberty (1618 ½ E 6th St)
When: Thursday, March 13th 7PM - 2AM!

Store from Scratch Contest winners

The time has come to announce our contest winners! Before launching into it, we must say that this contest has left us feeling like proud parents. We knew we’d see some awesome entries, but we had no idea how awesome they’d be. To all the folks that entered, you’ve left us truly inspired and that’s a beautiful thing!

That being said, we’re happy to finally announce our three winners. These shops created videos that we couldn’t get out of our heads, that stuck with us and really captured the essence of their world, their shop, and their products:

1st Place: Long Live the Swarm

Narrated by co-creators and co-owners Shane and Aaron, the Swarm’s video shares their story from past to present and even touches on some of their hopes for the future. Sparked by the loss of a friend, the Swarm began as an idea just over a year ago and through their dedication and passion, they continue to grow. The Swarm truly exemplifies the DIY approach and spirit through and through.

2nd Place: The Great PNW

Beautifully shot and edited, the submission from The Great PNW shows us their process from the beginning to end. Starting with references and sketches and ending with photographing their products in the great outdoors of the Pacific Northwest - the place that inspired all their efforts to start this endeavor of theirs in the first place. Talk about coming full circle, right?

3rd Place: Adam JK

Unique and personal, we really love Adam’s interpretation of what Store From Scratch means to him and seeing such an intimate view of his world. His pieces are born from a real desire to just make cool shit, no matter what limits his life imposes on him. That’s something we can absolutely get behind.

Introducing our new status page


We’ve launched a brand new version of that tells you how all of the systems that run Big Cartel are doing. We have a great track record of server uptime, but if there’s ever a hiccup in one of our systems, it’ll be reported here.

Big Cartel is now relied on by nearly half a million artists worldwide, and we work tirelessly to keep your store online, fast, and ready for visitors anywhere they may be. Thanks for making us your home.

Welcome Lauren Eimers

We have yet another newcomer to the Big Cartel support team! Please help us welcome Lauren Eimers! With a long history and vested interest in helping folks of all kinds, she and the Support Fort are a match made in heaven.

While we all like to think of ourselves as lifelong students and learners, Lauren is the epitome of these words with two Bachelor’s degrees and two Graduate degrees. She has an undeniable passion for learning and has previously worked as both an adoption and genetic counselor, as well as honed her skills as a barista at a local coffee shop. She’s also a new mama with a self-proclaimed love for Korean melodramas, salty and sweet snacks… and ugly comfy shoes.

Thankfully, Lauren’s not going back to school anytime soon and instead, is devoting her enthusiastic efforts to our small, but mighty team. Welcome, Lauren - we’re thrilled to have you!