Karen Kenney, Master of Support

We have to admit, working at Big Cartel has its perks.

Aside from the fact that we get to work so closely with thousands of independent brands, our staff is also comprised of artists and art-lovers whose passion helps keep the Big Cartel wheels turning. For this showcase, we’re highlighting our mighty master of support, Karen Kenney. To get to know her a bit better, she’s handpicked a few of her favorite products she’s come across while skillfully handling support over the last 2 years.

For the record, please state your name and occupation at Big Cartel.

KK: Karen Kenney, Master of Support.

Little Calamity "Blue Retro Wheel Apron" $35 

How long have you been with Big Cartel?

KK: Started in September of 2009, just a few weeks after having lil Magnus - he’s a Big Cartel baby through and through. He points to some of the store owner’s avatars on the computer screen and asks “who’s that?” and even plastered BC and Pulley stickers all over his toy bins.

Pretty Little Things “Shimmering Feather Crown” $35

What’s been your favorite and most stress-relieving feature we’ve dropped this year?

KK: I love the expanded discount codes and the Facebook app. Everyone wanted them so much, and it’s nice to see how happy our stores are when our developers and designers create such awesome and easy to use features. And I don’t think you can call Rachel a feature, but hiring her to help out with support has been so great. She’s the coolest!

The Original Tree Swing "Leather Dragon Shield & Baldric Set" $75

When you take a break from being one of the world’s most patient and caring support people, what do you do in your free time?

KK: Crochet, sew, and I grew my first mini garden this year. Also build train tracks, read books and conduct art-time with Gus.

Rose & Raven "Bird Nest Necklace" £28.50