Big Cartel Blog

New Field Guide: Customer Care

Big Cartel’s shiny new field guide walks you through the best practices of world-class customer care. From tips on open and honest communication, to setting up simple, time-saving policies for your store, this guide has it all.

Having issues with shipping? Be open about it. Frustrated customer leave a negative comment on an Instagram post? Address it clearly and sincerely.

Take a little time to read through the guide and apply some of the practices in your own shop. Your fans will thank you for it and probably even spread the word about the gold-star service they received.

Read the new field guide now »

Follow along on Instagram »

Welcome Sarah Anderson

As you’ve probably noticed, our team has grown more than ever before over the past few months and we’re continuing that trend as we welcome Sarah Anderson, our new Community Coordinator!

A Utah native, Sarah just returned to her motherland after a two year love affair with New York where she worked for Tattly. Before her time in the Big Apple, she studied English, worked at the local letterpress studio, The Mandate Press, and started City of Industry. Creative, enthusiastic and full of sass (don’t worry, it’s the good kind), Sarah is a jack of all trades and isn’t afraid to jump right into things and get her hands dirty, which is exactly what she’s been doing her first week here at BCHQ.

We’re pleased as punch to have her join our staff, so let’s all give her a a proper welcome, shall we?

Living Room Show: CYHSY

We’re pleased to announce that we’ll be hosting Clap Your Hands Say Yeah for an intimate Living Room Show this month at BCHQ. It’s been a minute since our last show with the charming David Bazan, so we’re really excited to open the doors back up for a warm, spring night of CYHSY tunes. Locals, grab your ticket(s) quick, this sucker is selling out fast!

Where: Big Cartel HQ
When: Tuesday, March 25th, 8pm
RSVP/Tickets: Facebook Event »

LIBERATION 2014 - SXSW Showcase

One of these days we’ll make it down to SXSW in person, in the meantime, we’re staying busy supporting an epic music showcase with a few of our favorite independent labels. Gold Robot, Father/Daughter, Small Plates and Inflated Records are throwing an unmissable party in Austin on the evening of Thursday, March 13. Aptly named, LIBERATION will showcase a rad lineup including Dim Peaks, Ava Luna, The Cabana Kids and 16 other artists ready to move those lazy bones.

Where: The Liberty (1618 1/2 E 6th St)
When: Thursday, March 13th 7PM - 2AM!

Draught Dry Goods

You know that insatiable urge you have to create stuff and share it in your shop? Yeah, so does Caesy Oney, the man behind Draught Dry Goods. The cool kids/shop owners at Need Supply Co. interviewed Caesy and simultaneously inspired us to wake up a little bit earlier each day. Read the full interview here »

Oh, and for those of you still haunted by the lingering cold weather, we all think you’d look pretty sharp in this jacket.

Check out Caesy’s full line of products at:

Erik Marinovich’s Do Not Open project

Designer and letterer extroardinaire, Erik Marinovich, recently started a personal lettering project, Do Not Open, where anyone can submit to receive a custom, hand-lettered envelope sent to their address. Each custom creation is $175 and includes shipping, even to international addresses. Act quick though! He’s limited this project to 250 envelopes. And speaking of projects, if this doesn’t quench your Erik thirst, take a minute to browse the Friends of Type Shop.

Read more on the Do Not Open project at The Fox is Black »

Giveaway: Wool Walker Slippers

Update: The winners have been randomly chosen and contacted, so this giveaway is closed. Keep your eyes peeled here for more contests in the future. And thanks to Wool Walker and everyone who entered!

For this month’s giveaway, we’ve hooked up with Wool Walker to offer you the coziest giveaway yet! Based in Vilnius, Lithuania, Wool Walker offers eco-friendly, handmade linen and wool products, including dresses, cat houses, scarves, and their signature slippers, which you can enter to win! Lightweight and ultra comfortable, these slippers come with a non-slip rubber or cork sole and we’ll be giving away two pair. Did we already mention CAT HOUSES?

The loot

For this prize, we’ll select two winners to pick a pair of slippers of their choice. That’s right, each winner will pick the style and color that strikes their fancy! WW offers men’s and women’s styles to choose from.

To enter

You know the drill - snap a photo of your feet doing what they love to do (a la #fromwhereIstand) and post it to Twitter or Instagram. Don’t forget to tag @bigcartel and hashtag #pickmeBC. We’ll select two winners at random by 12 pm MST next Monday, March 3. Now, get to it!

Store from Scratch Contest winners

The time has come to announce our contest winners! Before launching into it, we must say that this contest has left us feeling like proud parents. We knew we’d see some awesome entries, but we had no idea how awesome they’d be. To all the folks that entered, you’ve left us truly inspired and that’s a beautiful thing!

That being said, we’re happy to finally announce our three winners. These shops created videos that we couldn’t get out of our heads, that stuck with us and really captured the essence of their world, their shop, and their products:

1st Place: Long Live the Swarm

Narrated by co-creators and co-owners Shane and Aaron, the Swarm’s video shares their story from past to present and even touches on some of their hopes for the future. Sparked by the loss of a friend, the Swarm began as an idea just over a year ago and through their dedication and passion, they continue to grow. The Swarm truly exemplifies the DIY approach and spirit through and through.

2nd Place: The Great PNW

Beautifully shot and edited, the submission from The Great PNW shows us their process from the beginning to end. Starting with references and sketches and ending with photographing their products in the great outdoors of the Pacific Northwest - the place that inspired all their efforts to start this endeavor of theirs in the first place. Talk about coming full circle, right?

3rd Place: Adam JK

Unique and personal, we really love Adam’s interpretation of what Store From Scratch means to him and seeing such an intimate view of his world. His pieces are born from a real desire to just make cool shit, no matter what limits his life imposes on him. That’s something we can absolutely get behind.

Introducing our new status page


We’ve launched a brand new version of that tells you how all of the systems that run Big Cartel are doing. We have a great track record of server uptime, but if there’s ever a hiccup in one of our systems, it’ll be reported here.

Big Cartel is now relied on by nearly half a million artists worldwide, and we work tirelessly to keep your store online, fast, and ready for visitors anywhere they may be. Thanks for making us your home.